Contact Us

Havenaural provides customer support by email. For order questions, product information, delivery concerns, returns, privacy requests, or website assistance, contact service@havenaural.com.

How to receive faster help

For an existing order, include the order number, the email used at checkout, and a short description of the request. For a damaged, incorrect, or incomplete delivery, include clear photographs of the item and packaging when available.

Response times

Messages are generally reviewed within one to two business days. During launches, holidays, carrier disruptions, or unusually high-volume periods, a response may take longer. Sending repeated messages about the same request may slow review, so please keep related information in one email thread.

Security reminder

Do not email full payment-card details, account passwords, or other highly sensitive credentials. Havenaural will not ask you to send a password or complete payment-card number by email.

Company & Contact Information

Company Name: Chongqing Huiyi Intelligent Technology Co., Ltd.
Email: service@havenaural.com

Questions may be sent to service@havenaural.com.