Payment & Security

Last updated: August 15, 2026

Havenaural uses Shopify-hosted commerce technology and independent payment providers to process online purchases. The payment methods available to a customer are displayed during checkout and may vary by device, location, currency, or provider availability.

Encrypted checkout

Checkout communications are protected using standard transport encryption. Payment credentials are transmitted to the payment provider through the checkout process and are not intended to be collected through ordinary customer-service email.

Payment authorization

Submitting an order authorizes the selected payment provider to validate and process the transaction, including any fraud-prevention or identity checks it considers necessary. An authorization hold may appear before a payment is fully captured. A declined or incomplete authorization does not create a confirmed order.

Prices, taxes, and currency

Product prices and the transaction currency are shown at checkout. Applicable taxes, delivery charges, discounts, or other permitted amounts are calculated before the customer submits the order. A customer's bank or payment provider may apply its own conversion rate or fee, which is outside Havenaural's control.

Fraud prevention

Orders may be delayed, declined, or canceled when information cannot be verified or when activity appears unauthorized, inconsistent, or unusually high risk. Havenaural may request limited additional verification, but customers should never send full card credentials by email.

Refund security

Approved refunds are returned through the original payment method whenever possible. Processing time after issuance is controlled by the payment provider and may differ from the time Havenaural takes to approve the refund.

Questions may be sent to service@havenaural.com.