Privacy Policy
Last updated: August 15, 2026
This Privacy Policy explains how Havenaural collects, uses, shares, and protects personal information when a customer visits havenaural.com, places an order, creates an account, communicates with us, or otherwise uses our services.
Information we collect
Depending on the interaction, we may collect identifiers and contact details, delivery and billing information, order and transaction records, account credentials in protected form, customer-service communications, product preferences, device and browser data, approximate location derived from network information, and activity involving our website or marketing communications.
How information is collected
Information may be provided directly by a customer, generated automatically through cookies or similar technologies, supplied by Shopify and payment or delivery partners, or received from service providers that support fraud prevention, analytics, advertising, fulfillment, and customer care.
How we use information
- To operate the storefront, process transactions, fulfill orders, and provide support.
- To maintain accounts, remember preferences, and improve products and services.
- To prevent fraud, protect customers, and secure the website.
- To provide transactional notices and, when permitted, marketing communications.
- To measure website performance and understand how customers interact with the store.
- To comply with lawful obligations, enforce policies, and resolve disputes.
How we share information
We may share information with Shopify, payment processors, delivery and fulfillment providers, cloud and technical vendors, analytics and advertising partners, customer-support providers, professional advisers, and authorities when legally required. We may also disclose information as part of a business reorganization or when necessary to protect rights, safety, or the integrity of our services. We do not authorize service providers to use personal information for unrelated purposes.
Shopify
Our store is hosted by Shopify. Information submitted through the storefront is processed by Shopify and may be processed in countries other than the customer's own. Shopify's consumer privacy materials explain its independent processing practices.
Cookies and advertising choices
Cookies and similar technologies help keep the site functional, remember preferences, analyze traffic, prevent fraud, and support marketing. Browser controls can block or delete cookies, although some store functions may no longer work correctly. Where required, consent tools or recognized opt-out signals are honored according to applicable law.
Data retention
We retain personal information only for as long as reasonably necessary for the purpose collected, including order fulfillment, support, accounting, fraud prevention, dispute resolution, and legal compliance. Retention periods vary by record type and applicable requirements.
Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, so absolute security cannot be promised.
Children
Our services are intended for adults and are not directed to children under sixteen. We do not knowingly collect personal information from a child in that age group. A parent or guardian who believes a child provided information may contact us to request review and deletion.
Privacy rights
Depending on applicable law, a customer may request access, correction, deletion, portability, restriction, or objection, and may have the right to opt out of certain targeted advertising, sale, or sharing practices. Rights are not absolute and identity verification may be required. Instructions are provided on our Your Privacy Choices page.
International processing
Service providers may process information in multiple countries. Where required, appropriate contractual or legal transfer mechanisms are used.
Changes to this policy
We may update this policy to reflect changes in our services, technology, or legal obligations. The revised version will be posted with a new last-updated date.
Contact
Questions may be sent to service@havenaural.com.