Shipping Policy

Last updated: August 15, 2026

This Shipping Policy applies to orders placed through havenaural.com. Available destinations, methods, charges, and estimated delivery windows are displayed during checkout and may change based on the items and destination.

Order processing

Most orders are prepared within one to three business days after payment authorization. Orders placed on weekends, holidays, or during high-volume periods begin processing on the next available business day. Verification, product availability, or an incomplete checkout may extend processing time.

Delivery estimates

Many standard deliveries arrive approximately five to twelve business days after dispatch. Any estimate is not a guaranteed arrival date. Weather, carrier capacity, peak-season volume, customs review, and other events outside Havenaural's reasonable control may cause delay.

Shipping confirmation and tracking

When tracking is available, a dispatch notice is sent to the email used at checkout. Carrier events may take up to two business days to appear. Large or multi-item orders may arrive in separate parcels.

Customer-provided delivery information

Customers are responsible for entering complete and accurate delivery information at checkout. Contact us immediately if a correction is needed. Changes cannot be guaranteed after fulfillment begins, and additional carrier costs caused by inaccurate information may be the customer's responsibility.

Delivery completion

A carrier scan or other delivery confirmation is generally treated as evidence of delivery. If tracking shows delivered but the parcel cannot be located, check the delivery area and contact the carrier before emailing us. We will review available information but cannot promise replacement for loss occurring after confirmed delivery.

Damaged parcels

Photograph visible package damage before opening when possible. Keep all packaging and report damaged, incomplete, or incorrect deliveries within seven days so we can review the claim.

Customs and import charges

Where cross-border delivery is offered, the customer may be responsible for import duties, taxes, brokerage, or customs fees not collected at checkout. Customs processing is controlled by local authorities and may affect delivery time.

Undeliverable or refused orders

If a parcel is refused or returned as undeliverable, any refund will be reviewed after the parcel returns and may exclude original delivery costs and additional carrier charges, except where prohibited by law.

Questions may be sent to service@havenaural.com.