Return Policy

Last updated: August 15, 2026

We want customers to understand the return process before purchasing. This policy applies to eligible products ordered directly through havenaural.com.

Return window

A return request must be emailed within thirty days after confirmed delivery. The item must be unused, unassembled where applicable, in resalable condition, and returned with original components, accessories, instructions, and packaging.

Requesting authorization

Email service@havenaural.com before sending a return. Include the order number, item name, reason for the request, and photographs when the product is damaged, incorrect, or materially different from what was ordered. Unauthorized returns may be refused or delayed.

Non-returnable items

Items that have been used, altered, assembled beyond what is reasonably necessary for inspection, damaged after delivery, personalized, marked final sale, or returned incomplete may be ineligible. Gift cards, downloadable goods, and hygiene-sensitive goods that have been opened are also non-returnable unless required by law.

Damaged, defective, or incorrect orders

Report visible damage, missing components, or an incorrect item within seven days of delivery. Preserve the item and packaging while the claim is reviewed. If the claim is approved, Havenaural will determine an appropriate remedy, which may include replacement parts, replacement, refund, or another solution consistent with applicable law.

Return shipping

For an approved discretionary return, the customer is responsible for return-delivery costs and for using a trackable service. Original delivery charges are not refundable unless the order was incorrect, damaged, defective, or otherwise required by law. If Havenaural provides a prepaid label for a discretionary return, its cost may be deducted from the refund after disclosure.

Inspection and refunds

Returned items are inspected after receipt. When approved, a refund is normally issued to the original payment method within ten business days. The amount may be reduced for missing parts, avoidable damage, or loss in value caused by handling beyond reasonable inspection, where permitted by law.

Exchanges

Direct exchanges are not guaranteed. When an exchange is unavailable, the customer may return an eligible item and place a separate order for the preferred product.

Cancellations

Cancellation requests should be sent within two hours after purchase. We will try to assist, but fulfillment may begin immediately and a cancellation cannot be guaranteed. Once dispatched, the return process applies.

Chargebacks

Customers should contact us first so we can investigate and attempt to resolve an order concern. This does not limit any lawful right to dispute an unauthorized or unresolved transaction through the payment provider.

Questions may be sent to service@havenaural.com.